Wednesday, September 26, 2007

Crush competition by investing in your people

I just remember that traditionally September is declared as the month for Human Resources Management and Development. And the People (formerly Personnel) Management Association of the Philippines is tasked to undertake programs to properly honor our human resources. PMAP does this with an annual conference (concluded yesterday in Cebu City).

Year-round, PMAP honors our workforce by championing Investors in People (IiP) to promote best of class people management practices. IiP uses the framework of Plan (Business Strategy, Learning & Development Strategy, People Management Strategy and Leadership & Management Strategy)—Do (Management Effectiveness, Recognition & Reward, Involvement & Empowerment and Learning & Development—Review (Performance Measurement and Continuous Improvement).

Plan-Do-Review. Organizations who consider their people at the center of good business practice good HR practices such as the following.

Business Strategy: The most successful organizations have a clear business strategy, i.e. they are clear about what they do, where they are going and how they will get there. They share this information with their people and involve them in the planning process in order to ensure that everyone understands how the organization aims to improve its performance and realize its vision.

Learning & Development Strategy: A business strategy alone does not guarantee organizational success. People make the difference and it is vital that organizations ensure they have the capability to deliver the strategy. This involves planning, learning and development activities to equip people to achieve organization's objectives.

People Management Strategy: IiP employers create an environment where everyone feels able to contribute and has the opportunity to learn and develop in order to improve their performance.

Leadership & Management Strategy: Management effectiveness is crucial to any organization wanting to achieve its objectives and improve performance. However, in order to be effective, managers firstly need to understand what is required of them and secondly be supported in developing the required capabilities.

Management Effectiveness: Managers clearly play a vital role in helping people to maximize their contribution to the organization. This means that they need to be effective in the way they lead, manage and develop their people.

Recognition & Rewards: An organization's success largely depends on the time, effort and ideas that its people put into helping it achieve its objectives. To make that kind of effort, people need to feel that what they do makes a difference and is appreciated by their manager.

Involvement & Empowerment: Common characteristics of high performance organizations are effective employee involvement and empowerment that enable people to have a greater role in decision making and given opportunities to contribute to the achievement of business results.

Learning & Development: An organization can only truly learn and develop effectively. This means ensuring that people's learning and development needs are met and that they are given the opportunity to apply their new skills or knowledge in their role.

Performance Measurement: Any business investment needs to see a return. It is no different with investing in people. The ultimate objective of managing and developing people effectively is to improve organizational performance and organization's need to understand their return on investment.

Continuous Improvement: A culture of continuous improvement is at the heart of most successful organizations as people make the biggest difference between success and failure, it is particularly important to continue making improvements to the way an organization manages and develops its people.

You want a successful business venture? The Lopez Group of Companies has embraced both Baldrige Criteria for Business Excellence and Investors in People. FPHC SVP and Asean Eye Institute President Ben Liboro presented the alignment of people and results at the PMAP AC. He says, "Competitiveness is not just the pursuit of profit; its measure goes beyond the financials. Business Excellence, as a tool toward competitiveness, requires unmatched performance in all aspects of the business. An investor in people is investing for competitiveness."


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